Shipping Information

SHIPPING

We ship our products to all countries in the EU.

SHIPPING METHODS

Deliveries are handled by DHL, DPD or bpost. All shipments that are sent by Lies Mertens are insured against theft and accidental damage. Upon receipt of shipment and written acknowledgement, this insurance coverage ceases to exist. We process and send orders during our main service hours, Wednesday to Friday, from 10:00 am till 6:00 pm CET and Saturday, with the exception of Belgian public holidays. The merchandise will be ready for dispatch one business day after the receipt of payment, at the latest.

TRACK YOUR STATUS

As soon as we have shipped your order you will receive an email stating the tracking number. You can check the status of your order one to two hours after receiving the email via the link provided.

CURRENCIES

Payments, as well as refunds are invoiced in Euro (EUR).

DUTIES & TAXES

CUSTOMS DUTIES AND TAXES WITHIN THE EUROPEAN UNION

No additional taxes or customs duties are charged for articles that are shipped within the European Union. The articles’ prices and shipping costs include VAT and are thus listed as gross prices.

THE FOLLOWING COUNTRIES ARE MEMBERS OF THE EUROPEAN UNION:

Germany, Austria, Great Britain, Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Cyprus (South Cyprus only).

CURRENCIES

Payments, as well as refunds are invoiced in Euro (EUR).

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